Terms & Conditions
We work well with our clients because our relationships are based on honesty and trust, but all work needs guidance in the form of terms and conditions. Between us, Lancashire Logos, and you, the customer.
Summary
We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something that you might later regret. What we do want is what’s best for both parties, now and in the future.
You, the customer, are hiring us (Lancashire Logos) to create graphic design work such as a logo and/or marketing materials and/or website design and development for the price displayed on our website (https://lancashirelogos.co.uk) or in a quote or proposal.
What do both parties agree to do?
You: You have the authority to enter into this contract on behalf of yourself, your company, or your organisation. You’ll give us everything we need to complete the project as and when and in the format we need it. You’ll review our work and provide feedback and approval in a timely manner. Deadlines work two ways, so you’ll also be bound by the dates we set together. You also agree to make full or partial upfront payments as set out on your invoice or on our website.
Us: We have the experience and ability to do everything we’ve agreed to with you, and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set, and on top of that, we’ll maintain the confidentiality of everything you give us.
Logo Design and Branding
Concepts: After receiving your logo design brief and payment, Lancashire Logos will design logo concepts for your business. Logo designs will be submitted for your review via email within 14 business days, unless otherwise negotiated. Upon receipt of your feedback on these designs, Lancashire Logos will make any needed changes to your designs until you are completely satisfied.
Should the initial design concepts not meet your requirements, Lancashire Logos will provide one round of additional concepts at no additional cost.
File Delivery: After the final logo design is approved and your final payment is processed, the final logo design files will be sent to you as digital files (.jpg, .pdf, .eps, .png, .ai graphics file formats).
Ownership: You, the client, have ownership of the final logo design for use in any media application that is beneficial to your business. Lancashire Logos retains the right to use the final logo, or any versions of the logo created in the process, within printed and online portfolios, including promotional materials such as newsletters and advertisements. The client also permits Lancashire Logos to use the client’s name and/or website address for testimonial purposes on their website or other business-related media. The client understands that it is the client’s responsibility to copyright the logo design and/or seek a trademark.
Payment: In return for logo design, the client agrees to pay the total fee payable. The client understands that the final logo design belongs to Lancashire Logos until paid in full. In the event of termination of this agreement, Lancashire Logos owns the logo and has the right to complete, exhibit, and/or sell the logo design (not including the business name).
Furthermore, Lancashire Logos owns all the logo design concepts created before the final logo design. The client understands that once the final invoice is paid in full, the client has the right to use the logo design in all media useful for business promotion and that Lancashire Logos reserves the right to display the logo for business promotional use.
Originality: Lancashire Logos affirms that our logo designs are, to the best of our knowledge, original and therefore own the rights granted under this agreement, and that the rights granted do not conflict with any other agreement.
Delays: Illness, injury, or other events beyond Lancashire Logos control, such as fire, theft, computer failure, and acts of God, may result in a delay of unpredictable length.
Performance Liability: Lancashire Logos does not warrant that the functions supplied by logo design(s), consultation, or advice will be uninterrupted or error-free. The entire risk as to the quality, originality, and performance of the logo is with the client. In no event will Lancashire Logos be liable to the client or any third party for any damages, including any lost profits, lost savings, or other incidental, consequential, or special damages arising out of the reproduction of or appearance of the logo, even if Lancashire Logos has been advised of the possibility of such damages.
Note: Before you confirm your agreement to these terms, please make sure you understand all of the above agreements. Should you have any questions or concerns regarding these terms, please contact us before advising us of acceptance.
Quotation: We’ve prepared the price quote based on everything that we have discussed, including any correspondence via email, in-person, or phone calls. We are only responsible for the items we have agreed upon. Items not discussed or agreed upon are not part of the project, nor have they been included in the quoted cost. Additional billable time will be incurred for you as the client at our hourly rate of £30.
Revisions: We specify from the outset the number of revisions we will provide in our packages. Revisions cannot include completely new, unagreed-upon elements. We’re happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem, as we’ll provide a separate estimate for that. If no set number of revisions is agreed upon, revisions will not exceed 10% of the total budget for web development time (billed at an hourly rate of £30). Should you request additional revisions beyond what is included or that exceed the allocated time, you will receive an email notification from us requesting a confirmation that you wish to proceed with said revisions and agree that you will be billed at our hourly rate of £30. After we have received your confirmation, we will proceed.
Allowances: You’re responsible for the cost of any outside paid assets. This includes, but is not limited to; hosting, domains, SSL certificates, third-party plugins, stock images, and premium fonts. In addition, we cannot be held liable for the functionality of third-party plugins or software, recommended or otherwise.
Copyrights: First, you guarantee that all elements of text, images, or other artwork you provide are either owned by yourself or that you’ve obtained permission to use them.
Then, when your final payment has cleared, copyright will be automatically assigned as follows:
You’ll own the visual elements that we create for this project. We’ll give you finished files, and you should keep them somewhere safe, as we’re not required to keep a copy. You own all elements of text, images, and data you provided, unless someone else owns them. We love to show off our work and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles, and in books.
Liability: Lancashire Logos will do everything possible to build you an amazing logo, but we accept no liability for your sales, revenue, and/or the success of your website or business, directly, indirectly, or consequentially.
We can’t guarantee that our work will be error-free, and so we can’t be liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential, or special damages, even if you’ve advised us of them.
This contract is a legally binding document and cannot be renewed. If, for some reason, one part of this contract becomes invalid or unenforceable, the remaining parts remain in place. Although the language is simple, the intentions are serious, and this contract is a legal document under the exclusive jurisdiction of UK courts.
